Quality Policy
Valenzuela Medical Center is committed to provide quality health services to all clients. Together with our stakeholders, we shall champion service delivery network: the standards of health care, training and research. We shall continue to improve our work processes and proactively manage the identified risks in our hospital.
Quality Objectives
- To ensure 94% NBB patients in basic accommodation with zero co-payment
- To ensure <8% of Returned-to-Hospital of the PhilHealth claims
- To ensure 94% of ER patients with <4 hours turnaround time
- To ensure 80% of patients with <4 hours discharge process turnaround time
- To ensure <2% Hospital Acquired Infection Rate
- To ensure 80% of inpatient laboratory test result with <5 hours turnaround time
- To sustain over-all client satisfaction of at least 80% for strongly agree
- To implement 100% Level I prime HRM indicators
- To ensure 90% well maintained equipment and facilities
- To ensure 90% availability of supplies and equipment
- To ensure 100% compliance to stakeholders safety and care in the workplace
