QUALITY POLICY AND QUALITY OBJECTIVES
Quality Policy
Valenzuela Medical Center is committed to provide quality health services to all clients. Together with our stakeholders, we champion service delivery network, health care standards, training and research. We shall continue to improve our work processes and proactively manage the identified risks in our hospital.
Quality Objectives
- To ensure 100% NBB patients in basic accommodation with zero co-payment
- To ensure <2% of Returned-to-Hospital of the PhilHealth claims
- To ensure 100% of ER patients with <4 hours turnaround time for non-COVID and <1 hour for COVID
- To ensure 95% of patients with <4 hours discharge process turnaround time
- To ensure <1% Hospital Acquired Infection Rate
- To ensure 95% of inpatient laboratory test result with <5 hours turnaround time
- To sustain over-all client satisfaction of at least 95%
- To provide 92% manpower requirements based on available plantilla position
- To ensure 92% well maintained equipment
- To ensure 92% well maintained facilities
- To ensure 90% completion of infrastructure project
- To ensure 90% availability of supplies
- To ensure 100% patient safety in the workplace
- Surgical Safety Checklist
- No Medication Error
- No Loss of Specimen and Result
- No Fall Incident
