Quality Policy
Valenzuela Medical Center is committed to provide quality health services to all clients. Together with our stakeholders, we champion service delivery network, health care standards, training and research. We shall continue to improve our work processes and proactively manage the identified risks in our hospital.
Quality Objectives
- To ensure 98% NBB patients in basic accommodation with zero co-payment
- To ensure <4% of Returned-to-Hospital of the PhilHealth claims
- To ensure 97% of ER patients with <4 hours turnaround time
- To ensure 90% of patients with <4 hours discharge process turnaround time
- To ensure <1% Hospital Acquired Infection Rate
- To ensure 90% of inpatient laboratory test result with <5 hours turnaround time
- To sustain over-all client satisfaction of at least 90%
- To implement 100% Level II PRIME HRM indicators
- To ensure 90% well maintained equipment
- To ensure 90% well maintained facilities
- To ensure 90% completion of infrastructure projects
- To ensure 90% availability of supplies
- To ensure 100% patient safety in the workplace
- Surgical Safety Checklist
- Zero Medication Error
- Zero Loss of Specimen and Result
- Zero Fall Incident
